Popular Articles
How to Add New Activity Code
Activity codes represent events on schedules and patterns. The events display as icons you select. You can have a total of 900 activity codes, 894 that you can define and six predefined by the system. The six predefined activity codes include: Open, ...
How to Delete an agent
When displaying the Agent Definition view, perform the following steps in the Selector view to delete an agent definition. 1. In the MU or MU Set field, select the MU or MU Set to which the agent you want to delete belongs. 2. Select the agent you ...
How to Set up Dual Role User - in Agent Data Group and Agent Data Values views
If a user has a dual role in the WFM system (for example, the user is an agent, but is a Team Lead as well and manages other agents, so also has a supervisor login), the user must have a different WFM login ID for each role. To link the roles so ...
Problem: Unable to modify past/current/future date schedules
Problem: User is getting below warning pop-up when retrieving "Individual Schedules/Schedule Management" screen for future date and unable to modify/update schedules: "Schedules may not be modified for this date in the future. Any modifications you ...
Supervisors and agents are unable to view Agent Schedules in Webstation >> Schedule Viewer. Shows "No data available".
Supervisors and agents are unable to view Agent Schedules in webstation >> Schedule Viewer. It says "No data available". Below are some major possibilities because of which Schedules are not visible in webstation: Verify if "Active Forecast" is ...